Returns and Refunds Policy

GENERAL RETURNS AND EXCHANGE POLICY

Mahina, a unit of EGPL endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

For hygiene & safety purposes, our period underwear is NON-RETURNABLE - i.e. if the product  appears to be worn/used or if the return request is made beyond 7 days post-delivery, we cannot facilitate the return. The re-fulfilment of the order is only under certain circumstances and will be ascertained on a case by case basis.

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) then the policy provides for extending re-fulfillment of the order.

Products are eligible for returns only if products received by the customer are different from the order placed on the website www.mahina.co. Orders placed from marketplaces like Amazon etc. are not eligible for return.

 

The followings Products are eligible for return/exchange 

  • Wrong product shipped but primary packaging is unopened.
  • Wrong colour shipped but primary packaging is unopened.
  • Wrong size shipped but primary packaging is unopened.

The following Products are not eligible for return/exchange

  • Used product & size does not match
  • Product used once in the 7 day return period
  • Washed product
  • Slight colour mismatch
  • Return window of 7 days has lapsed
  • Discounted items
  • Single item from a bundle purchase
  • Orders made from marketplaces like Amazon etc

Return will be processed only if:

(i) the product ordered is different from what was shipped to the customer;

(ii) the product is returned in original condition with bioplastic packaging unopened. (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

(iii) Return has been initiated maximum within 7 days from the date of delivery of the product by contacting Customer Care as per details below.

(iv) Please provide the following information to initiate the return process:

  1. Order Number
  2. Delivery Address
  3. Image of the wrongly delivered item.

To exchange a product received wrongly please get in touch with our customer care at Whatsapp / Phone: +919205995271/ Email: care@mahina.co / Instagram: my.mahina  within 7 days of receipt of delivery. Please share the order number, date of transaction, delivery address and an image of the incorrectly delivered or defective item.

(v) Products marked as "non-returnable" on the product detail page or bought at discount cannot be returned.

Mahina, a unit of EGPL, reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.

Note : No exchange or return is applicable on discounted products unless the product delivered is different from the order placed. Refunds for Cash On Delivery (COD) orders will be refunded only as store credit.
Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the decision of Mahina, a unit of EGPL, shall be final and binding.