GENERAL RETURN, REFUND AND EXCHANGE POLICY
GENERAL RETURN, REFUND AND EXCHANGE POLICY
Mahina, a unit of EGPL endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.
The User acknowledges that these terms of return, refund and exchange are limited to direct sale by the Company and that these terms of return, refund and exchange are not available in case of purchase of products from third party platforms like Amazon, Flipkart, Myntra, etc. and from offline stores of the Company.
It is the responsibility of the User to ensure that the shipping address and bank account details provided are complete, accurate and up-to-date, so as to facilitate timely delivery of Products and prompt initiation of refunds. The User acknowledges that in the event any information required for shipping or processing a refund is found to be incomplete or inaccurate, and the Company has already initiated the shipping and/or refund process on the basis of such information, the Company shall not be held responsible for the non-receipt of the Product and/or the refund. In the event the refund has been duly initiated by the Company but the amount has not been received by the User, the User shall be required to liaison with their respective bank for resolution of the same.
1. Return
1.1. The Products must be returned by the User within _7 working days from the date it is delivered to the User only for the unopened product.
1.2. In cases where a Product is to be returned or exchanged, the User is required to record a clear unboxing video of the Product and submit the same at ____care@mahina.co____. The video must show:
1.2.1. The packaging of the Product in its sealed condition,
1.2.2. The delivered Product(s) highlighting any defect, damages or discrepancies.
1.3. Claims submitted without an unboxing video may not be eligible for return.
1.4. The Product must be returned in its original condition along with the brand’s/manufacturer’s box, MRP tag, user manual, warranty card and all accessories.
1.5. Any Product sought to be returned or exchanged must be unopened and sealed.
1.6. Products found to be opened or missing invoice will not be qualified for return.
1.7. The following information must be provided to initiate the return process:
1.7.1. Order Number
1.7.2. Delivery Address
1.7.3. Unboxing video of the Product
1.7.4. Photograph/image of the incorrectly delivered item
1.8. Products returned under this policy will be subject to quality inspection. In the event the Product to be returned satisfies the inspection/ testing, the User will be entitled to a refund of the consideration for such Product which will be credited to the original account or mode of payment.
1.9. In the event that your Products arrive damaged, you must email us a picture of the damaged Product with the Bar Code at ____care@mahina.co______, within __24__ hours of receiving your order. The User shall be entitled for exchange of the damaged Product.
1.10. No request for return and exchange will be accepted if:
1.10.1. Products are used, washed, or worn and if it is opened.
1.10.2. Return request are made after the 7-day return window;
1.10.3. Order(s) is placed through third party platforms such as Amazon, Flipkart, Myntra, etc or purchased from offline store of the Company.
1.10.4. Products returned without following the due procedure outlined in the policy.
1.10.5 : Product bought during Sale period.
No return/refund and exchange will be applicable for the Products which are sold during sales. Products marked as “non-returnable” on the product detail page or bought at discount cannot be returned.
Upon receipt of a return request, the Company shall verify the order and, if the return is found eligible, assign a return authorisation number within __3__ working days. Returns that do not meet the conditions mentioned under this policy will not be accepted. Processing of a return request may take up to _2___ weeks from the date of receipt of the returned Product. The final determination of return eligibility shall rest solely at the discretion of the Company and the User shall be notified of the decision of the Company via email or other suitable means of communication.
2. Return Shipment
The Company shall bear the cost of return shipment. Where the Company is unable to pick up the Product from the User’s provided address owing to unavailability of its logistics partners, the User may be requested to ship the Product(s) through an available courier service. The cost of return shipment, in either case, shall be borne by the Company for eligible returns only. To initiate such a return, the User must write to ____care@mahina.co____ with the details of the return shipment. Courier expenses for the return shall be borne by the Company and reimbursed to the User within __7___ days from the date of receipt of the bank account details.
3. Exchanges
To exchange a product received wrongly please get in touch with our customer care at Whatsapp / Phone: +91 9205995271/ Email: care@mahina.co/Instagram: my.mahina within 7 days of receipt of delivery. Please share the order number, date of transaction, delivery address and an image of the incorrectly delivered or defective item.
All exchanges, including size-based exchanges, are subject to stock availability and confirmation by the Company. As inventory is limited, not all sizes may be available at the time of an exchange request. In such cases, the refund of the order amount shall be processed to the bank account of the User upon receipt of the requisite bank account details. All standard return conditions shall equally apply to exchanges.
4. Refund
4.1. Refunds, if any, will be processed within _7____ working days from
4.1.1. The User providing the appropriate account details;
4.1.2. Receipt of the Product by the Company.
4.2. Refunds for Cash on Delivery (COD) orders shall be processed to the bank account of the User. The User shall be required to provide the requisite bank account details to the Company to enable processing of such refund.
4.3. There will be no refunds on discounted bills where any kind of discounts were applied to the order.
Mahina, a unit of EGPL, reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.
In case of any conflict, the decision of Mahina, a unit of EGPL, shall be final and binding.
DISCLAIMER:
Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.
