What is Period Underwear?

Quite simply put, Period Underwear is an underwear that you wear when you’re on your period. It’s soft, leak-proof, planet-friendly, and can be used as a period solution by itself without using any other single-use period products like pads or tampons.

How do I wear Period Underwear?

You wear Period Underwear exactly like you would any other underwear. Just step into the underwear and pull it up. Already lined with a thick gusset, your Period Underwear is all you need on every day of your cycle. From light to heavy, it can handle every kind of flow and you don’t need to wear a pad or a tampon for a backup either.

Can I use Mahina Period Underwear as a replacement for other period solutions?

Yes you can! Our period underwear is designed to be worn alone, without the need for additional pads or tampons. However, it’s a personal choice, and some people like to use our underwear along with other period solutions, for example, as a backup to a menstrual cup. So, it’s totally your decision.

Is Period Underwear safe?

Your Mahina Period Underwear is 100% safe. We use natural materials like cotton and modal that are good for you and the planet, our dyes are planet-friendly, we don’t use formaldehyde or any other chemical treatment on the fabric, and our underwear goes through multiple rounds of testing to ensure it is safe and effective.

Are your products tested and rash-free ?

Yes, all our products are tested for hazardous-free chemicals and banned amines, and therefore will not cause any rashes. 

What makes Mahina Period Underwear special?

Our menstrual underwear is specifically designed to be comfortable, leak-proof, breathable, rash-free and discreet, so you can forget that you are on your period. It is made with natural fibres using a sustainable dying process that makes it good for you and the planet.

How does the absorbency of Mahina Period Underwear work?

Our underwear features three layers of absorption in the gusset that is made with our specialised bonding technique which seals the sides of the underwear completely to ensure there is no leakage. The long, generous gusset runs right from the front to the back of the underwear for maximum effectiveness. So, night or day, Mahina has you covered.

How do you ensure there is no product leakage ?

All our products are integrated with seam-free technology, which seals the edge securely to avoid leakage.

How do I wash my Mahina Period Underwear?

After use, rinse your Mahina underwear with cold water to remove any excess blood. You can then hand wash your Mahina with a gentle soap. For a thorough rinse, you can put your Mahina in the washing machine, as you would your other clothes, after a rinse. Make sure you don’t use any bleach or fabric softener as they can damage your Mahina. Don’t wring, iron or tumble dry your Mahina either to ensure it’s just as effective after every wash. As long as you’re taking care of your Mahina underwear, it’ll be good as new after every use.

Is there a possibility of blood staining my other clothes if I put Period Underwear in the washing machine?

We do suggest that you rinse your underwear thoroughly in cold, running water. However, washing your Period Underwear along with your other laundry is completely hygienic, and rest assured, your other clothes will be absolutely fine. Since the blood has already been washed out, the underwear will not stain or discolour any other clothes in the machine. So, go ahead and toss them in with your regular laundry without any concerns.

Is my Mahina Period Underwear reusable?

Yes, of course. You can use the same Mahina underwear for up to 100 washes, as long as you follow the suggested wash and care instructions.

Can I sleep in my Mahina Period Underwear?

Definitely! Our bonding technique on the sides of the underwear ensures that you don’t leak or stain while you sleep, no matter what position you’re sleeping in. 

Will I find my size in Mahina Period Underwear?

We want to make sure that everyone has a comfortable period, which is why we have sizes that start at XS and go up till XXXL. We also have three different kinds of rises, low, medium and high, and our underwear comes in two fabrics, cotton and modal. So you’ll definitely find your perfect Mahina here. 

How do I choose the right size?

At Mahina, we believe everyone should experience a comfortable period. Therefore, we recommend referring to our sizing guide, which provides accurate measurements to help you choose the right size. You can also request for a personal video consultation with one of our experts to help you find your perfect fit and can contact our customer service to book your appointment. With Mahina, you’ll find an underwear for every fit and every flow.

Can I wear my Mahina Period Underwear when I’m spotting or not on my period?

Of course you can. Just wear our Slow & Steady flow Mahina underwear that is super comfortable and will capture any little flow you might have. It’s also great for backup protection.

How long can I wear my Mahina Period Underwear for?

You can wear a single Mahina underwear for 8 to 10 hours without any issues.

Is Mahina Underwear only suitable for adults? Or can menstruating individuals of all ages wear it?

Our underwear is suitable for all ages. From your first period to your last, you can wear Mahina underwear throughout your menstruating life.

How many Mahina Period Underwear do I need to take me through a whole cycle?

The number of pairs you need depends on your flow, your preference and how often you’re able to wash your Mahina underwear. As a starting point though, we recommend having at least 4 to 5 pairs of various absorbency levels to take you through an entire cycle.

How many Mahina Period Underwear do I need for the whole year?

Since our underwear is washable and reusable for up to 100 washes, the 4 pairs you use for one cycle can be repeated for every cycle throughout the year. However, we recommend having extra pairs as backups always so that you’re prepared in case one or two pairs aren’t washed.

Are your materials sustainable and eco-friendly?

Absolutely! We prioritise sustainability and use planet-friendly materials and processes in the production of all Mahina underwear. 

Can I exercise or swim while wearing Mahina Period Underwear?

Yes, our underwear is suitable for physical activities, including exercise. However, Mahina underwear is not intended for use as swimwear, so we wouldn’t recommend that.

If you have any additional questions or need more assistance, please feel free to contact our customer support team here

I placed an order, how do I know when it’ll arrive?

To find out when your order is arriving, you need to log into your account on the Homepage. Click on ‘My Orders’ to see the status of your current order as well as your order history. You can also simply click on the Order ID to check your order status. 

Once your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. When your products have been shipped, you will be notified via email, SMS and WhatsApp.

I’m unsure about what I ordered and would like to cancel it. How do I do that?

In case you’d like to cancel an existing order, go to the ‘My Orders’ section under the main menu of your App or Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you still face any issues, please email us at care@mahina.co and we will sort it for you. 

The order I received was damaged. Can you help?

We apologise for the damaged order you received. At Mahina, we only strive to deliver the best to you, every single day. You can contact our Customer Services team and they can advise you on the next steps to take. Just email us at care@mahina.co or call us on +91 92059 95271 (TO BE FILLED LATER). We’re open Monday to Saturday from 09:00 am to 07:00 pm, excluding Sunday and gazetted holidays.

I returned my Mahina order but I still haven’t got my refund. What should I do?

If your return shipment has been picked and is in transit, we request you to wait for a refund. The refund will be credited to the source account once the parcel reaches the warehouse and the quality is verified. The refund process is normally initiated within 72 hours days after the parcels are collected by the courier team.

What are the shipping options available?

We only offer standard shipping that is free for all domestic orders.

How long will it take for my Mahina underwear to be shipped?

Your shipping time is dependent on your location, so it may vary. However, it typically takes 3-7 business days for your Mahina products to reach you.

Can I change the shipping address after I've placed my order for period underwear?

Once an order is shipped, it’s very difficult to change the details of the order. However, you can contact our Customer Support and they’ll help you find a solution.

Do you take any safety measures and follow proper hygiene protocols while packing orders?

Of course! We make sure we follow all hygiene and safety measures when we’re shipping your Mahina underwear. All products are carefully packaged to ensure they aren’t compromised during the shipping process.

Are there any certifications or tests you conduct on your underwear?

Yes we do. We conduct thorough testing on Mahina underwear to ensure you’re getting a highly effective and safe product. We perform a Leakage test to determine the efficacy, an Appearance test to determine longevity, a Peel Bond Strength test to determine durability, and a Toxicology test to rule out the existence of harmful chemicals and materials. If you’d like to read more about the tests and see how we fared on all, you can click here.

Do you use planet-friendly and sustainable packaging?

We at Mahina strive to be more planet-friendly and therefore use materials that help us achieve that. Our products are shipped in a bioplastic that is compostable, as well as a cardbox box that’s reusable and biodegradable. 

I want to gift Mahina underwear, do you do that?

Yes we do, we love when our customers want to gift Mahina underwear to their friends. All you need to do is give their specific address at the time of placing the order and specify that the order is a gift. You can also write a personalised message in the ‘Notes’ section and we’ll make sure your friend receives it!

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